Privacy Policy for plug99

Effective Date: 28 July 2026

1. Introduction

This Privacy Policy outlines how plug99 ("we", "us", or "our") handles information regarding the use of our software extensions and modules developed for Adobe Commerce (Magento 2). We are committed to protecting the privacy of the merchants who use our products, as well as their customers.

2. Data Collection within our Extensions

Our Adobe Commerce extensions are designed to be installed and executed locally on your own server infrastructure.

• No "Phone Home" Mechanisms: We do not track, collect, store, or transmit any personal data, customer information, or store analytics from your Adobe Commerce installation back to plug99 servers.
• Customer Data: All end-user data (such as customer names, addresses, payment details, and browsing behaviour) processed by our extensions remains entirely within your database and under your control. We have no access to this information.

3. Third-Party Integrations

If a plug99 extension is specifically designed to integrate your store with a third-party service (for example, a payment gateway, shipping provider, or marketing platform), the extension will transmit data directly from your server to that third-party API.

• We do not intercept or route this data through our own servers.
• Data shared with third-party services is governed by the respective privacy policies of those providers. It is your responsibility as the merchant to ensure these integrations comply with your local data protection laws (such as GDPR or CCPA).

4. Data Collected for Support and Communication

If you contact us for technical support, bug reports, or general enquiries, we will collect your email address and any information you voluntarily provide (such as error logs, screenshots, or server configuration details).

• This information is used strictly to provide customer support and troubleshoot issues.
• We will never sell, rent, or share your contact information with third parties for marketing purposes.

5. Data Retention and Security

Any correspondence or support tickets are retained only for as long as necessary to provide ongoing assistance and maintain a historical record of technical issues. We implement standard security measures to protect our email and support channels against unauthorised access.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our development practices or regulatory requirements. Any updates will be posted on this page with a revised "Effective Date".

7. Contact Us